Faq

How long does shipping take?

We aim to process and dispatch all orders within 1-3 business days. Delivery times vary by location. Standard shipping typically takes 5-10 business days, while express options (if available at checkout) can take 2-5 business days. You will receive a tracking number via email once your order is on its way.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times are calculated at checkout based on your destination. Please note that customers are responsible for any applicable customs duties or import taxes.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipping.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, in their original condition with all tags attached. For hygiene reasons, certain items like final sale products may not be eligible for return. Please initiate your return through the instructions in your order confirmation email.

How do I exchange an item for a different size?

We recommend placing a new order for the desired size and initiating a return for the original item following our standard return process. This ensures you secure the correct size promptly. For further assistance, please email [email protected].

When will I receive my refund?

Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable, and it may take additional time for your bank or card issuer to post the refund.

How do I find the right size for Denim Shorts or Jeans?

Detailed size charts are available on each product page. We recommend measuring a well-fitting pair of your own shorts or jeans and comparing them to our chart for the most accurate fit. If you are between sizes, we suggest sizing up for comfort, especially with our denim items.

How should I care for my EiraMer denim and tops?

To maintain the quality and color of your items, we recommend washing denim (shorts, jeans, pants) inside out in cold water and air drying. For T-Shirts & Tops, please follow the specific care instructions on the garment's label.

Are your products true to size?

Our products are designed to fit as described. We provide comprehensive size guides for each category (Denim Shorts, Jeans & Pants, T-Shirts & Tops) to help you make the best choice. Customer reviews often provide helpful insights on fit as well.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not covered here, our dedicated support team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.